Customers to Cloud Providers: ‘Fess Up, and Fix It

Derrick Harris
Sunday, July 5, 2009
4 Responses

Sometimes, sorry just isn't enough. Source: Flickr user Halans

A couple of times over the past two months, I brushed aside concerns over failures and outages at Google and Amazon Web Services. But that was then, and this is now. This week, failures at Rackspace and again at Google, this time affecting App Engine, have even me a little worried about the future of cloud computing. What strikes me hardest, however, are the reactions to Rackspace’s and Google’s respective explanations of their failures. These are new vendors selling a new paradigm, and users expect a new type of customer experience. […]

Question of the Week

How does the recent spate of outages affect your opinion of cloud reliability?

Featured Responses

robg

2009/07/05 at 22:51

Basically, by blogging, twittering, open Kimono-ing and acting diametrically opposite of the previous paradigm of iron-clad, locked down SAS-70 architecture, this sets up an expectation that "we're all in this together, let's cross our fingers."

Unisys – A Clear Vision for the Cloud

Unisys' vision is impressive. Let's hope it is realized and not just pie-in-the-sky dreaming. That's not to say Unisys can't follow through, just that nothing this comprehensive exists yet.

Submitted by Derrick Harris
Report: 1,400 Sites Hosted on Amazon EC2

I really don't know what to make of this data, but any glimpse into Amazon's customer base is interesting.

Submitted by Derrick Harris
Google’s App Engine Is Sputtering

This is becoming a real problem for cloud providers, as GoGrid, Amazon, Salesforce.com, Rackspace and Google (across its portfolio) all have went down or slowed down this year.

Submitted by Derrick Harris
The Cloud as a Platform for Platforms

Well, Amazon as a platform for platforms, at least. Amazon hosts cloud platforms Heroku, Engine Yard and CodeRun, and voice platform Twilio.

Submitted by Derrick Harris
Mullenweg: Biggest WordPress.com Mistake – “Buying Servers’

Somebody tell me if I'm wrong, but it seems Mullenweg is rather anti-cloud. I don't think I would offer the same advice to startup web companies.

Submitted by Derrick Harris