Weekly Updates

Customers to Cloud Providers: ‘Fess Up, and Fix It This content requires a paid GigaOM Pro subscription

  • Sunday, July 5, 2009

The recent Google and Rackspace outages suggest that cloud computing vendors need to offer more than just an apology when things go awry.

A couple of times over the past two months, I brushed aside concerns over failures and outages at Google and Amazon Web Services. But that was then, and this is now. This week, failures at Rackspace and again at Google, this time affecting App Engine, have even me a little worried about the future of cloud computing. What strikes me hardest, however, are the reactions to Rackspace’s and Google’s respective explanations of their failures. These [...]

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