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Smart Meters: Time for a Customer Service Reboot This content requires a paid GigaOM Pro subscription

  • Friday, March 12, 2010

Smart meter backlash strikes again. Here's how to keep it from spreading.

Utilities, it’s finally time to come to terms with Bakersfield’s smart meter debacle. You would think that after PG&E’s experience no one would want to follow in the same footsteps,yet here we are — all these months later — witnessing a repeat of those events in Texas. Now it’s Oncor’s turn to deal with unwanted publicity and the cost of re-testing its meters. So what’s the lesson for utilities gearing up for smart meter installations? [...]

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