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Briefings

Report: Google’s Voice Possibilities

Summary:

With a tendency to disrupt the markets it enters with a unique twist on old games, as well as most the components needed for a comprehensive UC offering under its belt, Google clearly has enterprise-level plans for its Google Voice Service. This report takes a look at Google Voice’s potential fit into the UC ecosystem and suggests why and how it’s headed for the enterprise.

  1. Table of Contents
  2. Executive Summary
  3. Introduction: Background
  4. Google Voice: Changing the Rules
    1. Google Voice: What It Does
  5. Google Voice: UC-Bound
    1. Messaging
    2. Presence and IM/Chat
    3. Mobile Integration
    4. Collaboration
  6. Google Voice Premium Edition?
  7. Recent Acquisitions
    1. Gizmo5
    2. GIPS
    3. ON2
  8. Other Google Services
  9. The Business of Voice
  10. Conclusion
  11. About Dave Michels
  12. About GigaOM Pro

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