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Research Briefings

Millennials in the enterprise, part 1: strategies for supporting the new digital workforce

Summary:

IT managers now face a new challenge in the enterprise: the significant presence of a new generation, the Millennials, in today’s digital workplace. These young employees were born in the 1980s or later; they were raised with ever-present mobile phones and ubiquitous online access and social media, and they often demand access to those services and devices while at work. This report, the first in a two-part series, surveys Millennials about their use of technology at work, with a particular focus on how they communicate and learn and what they expect in regard to technology support. We aim to assist IT and tech-support management by pointing out the opportunities Millennials present and also the potential pitfalls. Companies mentioned in this report include Facebook, Google and Twitter. For a full list of companies, and to read the full report, sign up for a free trial.

  1. Table of Contents
  2. About David Card
  3. About GigaOM Pro
  4. Executive summary
  5. Survey methodology
  6. Introduction
  7. Communications expectations
  8. Problem-solving: self, friends, collaboration
  9. Personal technology and anywhere access
  10. IT self-assessment: Are you ready to support Millennials?
  11. Outlook and next steps
  12. Key takeaways
  13. Further Reading

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