Connected Consumer Q3: Netflix fumbles; Kindle Fire shines

Summary:

The third quarter of 2011 was a busy one in the connected consumer segment. Netflix shot itself in both feet with its clumsy public handling of a price hike and spin-off of its DVD business this quarter — though the move may eventually pay off. Facebook, meanwhile, unveiled a major revamp of its news feed and user profile features, including the addition of real-time sharing of activity, while Amazon delievered its new $199, tablet-like Kindle Fire and posed perhaps the strongest challenge yet to the iPad’s overwhelming dominance of the tablet market. Finally, and despite the hopes of the cord cutters out there, the traditional pay-TV business remains as stubbornly undisrupted as ever. Companies mentioned in this report include Hulu, LivingSocial and Spotify. For a full list of companies, and to read the full report, sign up for a free trial.

  1. Table of Contents
  2. Executive summary
  3. Netflix takes a tumble
  4. Facebook’s ambitions grow
  5. Amazon makes its move
  6. Daily deals start to go bust
  7. TV business still resisting disruption
  8. Near-term outlook
  9. Key takeaways
  10. About Paul Sweeting
  11. About GigaOM Pro
  12. Further reading

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