Quality of the cloud: best practices for ISVs

Summary:

Demand for cloud computing continues to increase exponentially as consumers, businesses and government agencies seek to defer the expense of acquiring, operating and maintaining infrastructure and applications to third-party service providers. Likewise, software publishers are finding the cloud computing model an efficient and effective mechanism for delivering their products as a service and as an operational expense to their customers. For independent software vendors, cloud computing is opening up new markets and making their applications more accessible and affordable to scores of new customers. For a multitude of reasons, many ISVs are choosing to forego data center development and are partnering with hosting providers that have the infrastructure, resources and expertise in managing and delivering cloud services. This report provides ISVs with guidance on partnering with hosting companies, establishing criteria for selecting a hosting service, metrics for measuring hosting performance as it relates to cloud services delivered and an understanding of the responsibilities they retain even when outsourcing a large part of their services functions to a third party. Companies mentioned in this report include Microsoft, Google and Salesforce.com. For a full list of companies, and to read the full report, sign up for a free trial.

  1. Table of contents
  2. About Lawrence M. Walsh
  3. About GigaOM Pro
  4. Executive summary
  5. Introduction
    1. Creating the end-user experience
  6. The cloud defined
  7. Meeting enterprise cloud expectations
    1. Availability
    2. Security
    3. Platforms
    4. Manageability and ease of use
    5. Geographic distribution
    6. Infrastructure uniformity
    7. Scale and elasticity
    8. Cost containment
    9. Service-level agreements (SLAs)
  8. Measuring cloud experience
    1. Uptime
    2. Responsiveness
    3. Speed and latency rates
    4. Support
    5. End-user satisfaction
  9. ISV-retained responsibilities
    1. Service-level agreements
    2. Regulatory compliance
    3. Security
    4. Customer support
    5. Business continuity and disaster recovery
    6. Operational expenses
  10. Selecting a hosting partner
    1. Defining operating needs
    2. Budget
    3. Service needs and capacity
    4. Infrastructure composition
    5. Cloud expertise
    6. Go-to-market support
    7. Road map alignment
    8. Evaluation and testing
  11. Key takeaways
  12. Further reading

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