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“Social customer service” refers to those services that provide customer support via social media channels. Providing such services is no longer merely a niche or specialty sideline. Challengers, or disruptors who were early with the new technology, are working to expand and integrate their offerings into enterprise systems and processes. Read more »

Content owners, whether they are publishers, retailers, or marketers, are always looking for new ways to deliver a unique experience to their customers. We call this content personalization. Key trends in this area are led by a collection of technologies that we call post-programming curation. These technologies use the best of behavioral tracking, collaborative filtering, audience targeting, and dynamic content presentation. Read more »

For online media companies, social platforms like Facebook and Twitter bring many opportunities as well as risks. An intelligent and proactive social media strategy can expand a brand’s reach. But the more heavily a media company relies upon a social media platform the more it relinquishes control over the customer experience. Read more »

Although there has been a focus on energy efficiency in commercial buildings for some years, the BEMS market can still be considered nascent. The landscape of new entrants, new technologies, and new methodologies is expanding rapidly, and even well-established market leaders are finding new ways to present and market their businesses. Read more »

With the continued miniaturization of technology, the rise of flexible software frameworks, and the growing interest in technologies such as biomonitoring and location-based services, the smart watch is fast becoming technology’s next big thing. We asked GigaOM readers to weigh in on the future of the device. Here are the results. Read more »

For bring-your-own-device (BYOD) policies (and mobile devices in general), enterprises have focused on resolving issues related to the security and control of corporate resources loaded onto personal devices. What is not talked about often is expense management — a crucial component for implementing successful policies. Read more »

The smart TV market will grow from 67 million units shipped in 2012 to 134 million shipped in 2015. As it expands, a simultaneous transition to higher-speed Wi-Fi connections based on a new standard — 802.11ac — will translate to fast growth for the new wireless technology in the TV space. Read more »

Publishers’ lack of strategic focus on licensing and syndication today is matched by nearly equal indifference from software developers, entrepreneurs, and investors. Millions of investment dollars and countless development hours have gone into creating online advertising tools, readership analytics, and aggregation engines. But comparatively little has gone into developing the sort of tools, APIs, metrics, [...] Read more »

Today’s most successful companies are the ones with the ability to capture and analyze all data available to them. Enter SQL-on-Hadoop solutions, which increase the accessibility of Hadoop and allow organizations to reuse their investment learning in SQL. Read more »

The deployment of smart meters combined with the growth of cloud computing infrastructure has created opportunities to build business models around the volume of emerging energy data. Those who use data to solve customer problems and leverage decades of software development and advances in big data will attract investment dollars. Read more »