Long Views

Social Inbox vs. The Future of Email

  • Monday, November 22, 2010

Will Facebook's new message system supplant our inboxes, or is the future of email still just email?

As most of the world is aware, Facebook launched its Social Inbox feature last week. The unified messaging system pipes online and mobile communication functions people use — SMS, instant messaging, Facebook chat messages — into a single inbox. On the face of it, having just one place to communicate with everyone from coworkers to family members seems like a good idea. But is Social Inbox the future of email or online communication? I don't think so.

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