The Customer-Centric Cloud
How to Create & Manage Enterprise Clouds That Put IT Customers First
While much is written about choosing the right cloud infrastructure and platforms, it is just as crucial for enterprise IT managers to understand how to deliver customer facing services once that cloud is built. By creating turnkey cloud offerings services targeted at a variety of functional and business units in the enterprise, it empowers these groups to better serve their own customers and create products faster. From application developers to marketing to engineering, each business group has their own specific usage requirements for self-service and ongoing utilization of cloud environments, and by developing an ongoing, cohesive customer-centric cloud management strategy IT will drive both adoption and increase your return on investment.
What You Will Learn
- How to develop a cloud automation and management strategy .
- How to make your cloud-platform customer-centric across divisions and business units.
- How IT can work with both internal and external cloud partners to best create a cohesive and well run cloud management strategy.
Who Should Attend
- IT Managers
- Cloud computing vendors
- Business managers utilizing cloud computing